I watched the show during its original run so it has been a while but I really loved it. I remember int the beginning, I was a little put off by the fact that it’s a crime procedural. So I’ve always imagined that’s why a lot of people probably didn’t bother with it. (Similarly to the problems I have convincing people to watch Elementary btw.)
I still think that the show’s strongest point were the characters and casting. I found myself getting really attached to all of the main characters, even the ones I didn’t care much for in the beginning. Their relationships and character arcs were interesting enough to pull me even through the more generic case-of-the-week episodes, especially in earlier seasons.
I also remember how pleasantly surprised I was by how the show handled their main AI. It really felt like another main character, as tired as that sounds. It was refreshing to see an AI that wasn’t automatically evil but also not perfect and pure either. It had flaws but not necessarily human flaws, if that makes sense? But with Root’s character we still had a discussion about the AI’s rights and, for lack of a better term, personhood.
Looking back at what I just typed I remember that they used she/her pronouns for the Machine in the show and just how emotionally invested I was in the later seasons.