I hear this debate a lot, even within PC, etc. just the “which is more toxic, LoL, CSGO, or Overwatch?” It always serves as a solid reminder that… there’s people being shitty everywhere. I think a lot of it comes down to how aware of it you are, and/or how well the games/systems enable you to avoid it, or default to avoiding it.
Are comms on or off by default? How easy is it to mute people? How much punishment is handed out based on reports? How easy is it to report people?
On PC, it was frequently that you had to seek out channels of communication. On oldschool battlenet, chat was flooded with trade offers, bot spam, item selling spam. Anything heinous was going on in private channels for the most part. You joined a game knowing most people. Chat filters picked up a lot. There wasn’t a ton of VOIP back then.
I remember first sets of console games, on Xbox live, where everybody who had it, had a headset, I heard more absurdly racist, homophobic, terrible shit in a month, then in the entirety of my time in PC games. Join a game? You’re in voice chat with everyone. Enjoy. If I took that at face value, I’d probably lean towards console being worse. But… I think it’s also just a matter of being poorly policed, and high exposure. I had to leave the game sometimes to avoid it. (I imagine this has improved drastically by now, this was like… gen 1 Mech Assault era.)
All communities have a lot of really bad elements. I think, very broadly, and without data to back it up, perception is masked by insulation. The more involved in specific communities people become, the less they interact with random players, or the less they’re affected by it.
If I play 100 hours of Overwatch solo, I know how miserable and angry that community can be/look. If I play 100 hours of Overwatch on a team with five friends, I’ll giggle a bit about, and report, the one to three super angry people on the other teams we play against. I think loose communities, and larger friends lists tend to be more common on PC? Maybe not? On PS4, I have a decent friends list, but it’s always super loose, weird mixture of six degrees of Kevin Bacon, so I have a perception of it being a looser, less personal network. Which I can already tell is painting my perception of the “PC vs. Console games” in the title.
So I should probably circle back around to… there’s bigotry everywhere. Just a question of how exposed to it you are, how curated the spaces you occupy are, how surrounded by people you know you are.