Great article! Every time I hear more about the money hose bullshit I get more and more frustrated by the “live service” model.
Few companies have stood the test of time long enough to see how this method is a failure over time. Not surprisingly the few that have managed to stay afloat are often the ones who really took the idea of community focus to heart.
Digital Extremes is a good example of this in action. They have thrived because they chose community over cash up front. They pushed hard to cull the toxicity from the community. They have made active choices to remove any products they see as exploitative.
I can only hope that other companies can use this as an example of success over time instead of a road to quick cash before they burn it all down.