My overall problem with this and other social platforms is that it doesn’t ever feel like the company is willing to lead by example. I keep thinking about that recent situation where a Blizz admin tried to lay down a ~sick burn~ on the one whiny dude by pointing out they’d been reported over 2000 times, and naturally (reasonably!) the response was “why is a dude with that much documented bad behavior not banned ten times over by now?”.
It’s the same deal as a platform like Twitter IMO. Sure, they need automated tools for dealing with harassment on the minor scale; rando egg accounts with <10 followers spamming slurs and racial epithets. But meanwhile out-and-out white supremacist leaders are not only active on the platform, but given marks of authenticity.
What kind of message does that send? That the people running the service are willing to allow the worst-of-the-worst as long as it contributes to their short-term financial bottom line? I keep thinking about how much difference it would make if these platform holders established a zero-tolerance precedent of “if you’re honestly going to communicate that kind of hatred here, you’re not welcome” by insta-banning anything of that sort, “jovial” or not.
I do not believe for a second that the reason Overwatch has had such a rampant issue with godawful people in matches is because their automated tools aren’t good enough. It’s because they haven’t been willing to make the case that this kind of behavior is risking your account and all associated purchases being locked away into the digital aether forever.
So far, the message they’ve sent is “if you act like a miserable cretin in our game, the worst you’ll get away with is a small slap on the wrist, if that”. And it’s a big reason why I haven’t been interested in going back for a while now.