One thing that the XCOM franchise isn't normally known for is characters. Sure there's your various scientists, engineers, and support officers talking in your ear during missions, but aside from the odd cutscene, many of your units, the characters that are on screen the most, aren't characters until you imbue them with your own stories through customization. This can be a really fun way to include friends, family members, and various famous people into your game, to add some emotional weight to the moments when you eventually mis-click and send them to their doom.
This is a companion discussion topic for the original entry at https://www.vice.com/en_us/article/z3bp55/the-characters-of-xcom-chimera-squad-could-be-the-future-of-the-series-waypoint-radio
