The problem of colonialism and cultural appropriation were unsolvable issues for this genre. You might as well try to add realism to Batman, all you end up with is a cruel rich man beating up the poor and marginalized. So I think that entire approach was never going to work, but even then, it could have worked better it sounds if they had managed to get Lara Croft right in this reboot, which they never did.
A lot of what they did with Lara Croft in 2012 is just take away the bawdy winking charm she had before and leave her as basically a blank slate. She didn’t need to be all that much in the first game because she was essentially just the Final Girl of a horror movie, she’s sympathetic just because of her circumstances. You don’t need a nuanced character study for that kind of story. But in the sequels she has more agency and needs some kind of arc greater than “I was scared but now I fight back”. They never actually accomplished that.
What you have this strange oddly hollow character that the contractions of the story even more intense. Instead of sexually explicit she’s pretty much non-sexual, while still being a perfectly proportioned idealized figure with porcelain Final Fantasy skin. It’s all the more jarring when that overly clean face is thrown into gritty South American jungles. Her character too just isn’t built for the story they’re telling. She doesn’t have the depth to have contradictions.
It’s like trying to fit Wonder Woman into Heart of Darkness, it doesn’t work.