The issue is his community and to be honest many fan communities in gaming, don’t want to hold him to account because, to them, racism isn’t as bad threatening the status quo.
Even some of the justifiable worries over the use of a DMCA takedown took away from the central issue, that this guy keeps using racist language and is not willing to rein in his supporters.
DMCA discussions seem to last longer than the ones around why racism is bad. Even that waypoint radio episode fell into it. We don’t need to discuss the DMCA issue when there is a glaring issue of horrible racism to sort out first.
I feel the use of the word “supporters” here is key. These aren’t just fans anymore, they have more invested than that. These followers are basically like supporters of a sports team. There is an element of fanaticism developing around some of these online personalities. They can almost do no wrong because they reflect the worst parts of the communities they represent.
So fans of Pewdiepie can’t chastise him for being racist because they want to continue using racial epithets themselves as a generic insult.
Steam ties into this as well, it has its own team of defenders out there and is also totally unwilling to do the hard work to expunge the worst elements of its community.
So the developers and publishers get it in the neck. It is kind of insane that the actual game creators have to walk such a fine line of fan appeasement but the people who sell and comment on games can repeatedly shaft their audience and get away scot free.
I’m not sure what has to happen for all this to change and for large parts of the community not to work to defend base level behavior as the norm. I would normally think it to be a granular shift but it is so ingrained into the culture as to seem almost inseparable at the moment.