And your problem with that is?..
People who don’t care about it, not gonna complain, but people who want to engage with it, but in a right amount, would. Simple.
Here is my story. Not 1-to-1 to loot boxes in full-priced games, but similar enough, I think. There is a free2play MMO (“ArcheAge”). If you playing for free, then your crafting ability (it uses “work points”) is limited and you can’t own land (which is tied to crafting, too). If you paying for subscription, then you have more “work points” and you can claim plots of land, to build houses, fields, etc. And you can share that land with your party and/or clan. In my mind, it was like paying for “Minecraft” server to play with your friend. Fair enough, in other words.
Ok, but pretty soon they introduce special “work points” potions, that you can buy for real money, that make you into ubercrafter. But, also, you can sell those potions for in-game gold, so you can buy anything in a game if you willing to spend actual money, and a lot of it.
Was I wrong for paying for subscription? Nope. Should I be pissed, that they changed the rules of a game? Of course! Should I be pissed more, than people who didn’t spend anything? Arguably, yes. Again, not a 1-to-1, but similar in a sense that I can engage with something and complain about it at the same time. But from Rob’s position, or at least how I understand it, I can’t complain because I’m already in bed with a devil. Bullshit.