Yes devs can try to wave it away by calling us “entitled” and “toxic” and relying on caveat emptor, but OK then, don’t expect 100% positive fandom after you roll out day one pre-order DLC. The truth of this interaction is more like a two way street paved by the commercial intentions of the companies where fans are more often than not road kill.
I think that while you are correct that fandom can have more nuance than positive and toxic, you are also conflating decisions made by executives with the people actually making the game. No dev is pushing for pre-order DLC, but the suits in the corner office definitely are. And the suits aren’t the ones dealing with harassment. If players want to be treated like big boys and girls, maybe they should act like it and direct their vitriol toward the assholes in power.