The trouble with listening to ‘hardcore’ gamers too much, is you end up with games that only appeal to hardcore gamers. I love the approachability of Overwatch, it’s the only multiplayer game I play.
My fiancée plays a lot of MMOs, but before Overwatch she had never played a multiplayer FPS. Overwatch is now the game we play together (I don’t do MMOs).
She loved the colourful cast of characters, but I think Mercy being so accessible had a lot to do with her being able to have fun and stick with it.
At first, she would miss all her shots because it turned out she didn’t realise the reticle indicated where you were shooting, she was aiming the end of her on-screen gun at enemies.
Having someone like Mercy available allowed her to play and make a meaningful contribution to the game, rather than feel hopelessly outclassed. She has racked up 100 hours now as Mercy, learned how to play shooters somewhat, and although still a Mercy main, has picked up a couple of other characters.